We are here to help

Contact us

Welcome to HX Sex Doll Shop. We are delighted to hear from you and are ready to help with product questions, orders, shipping, and any other support you may need.

Phone

For direct assistance, please call us during normal business hours.

+8619355109996

Email

Send us your questions or order details and our team will be glad to assist.

369038452@qq.com

Our location

Our company is based in Shenzhen, China. We serve customers with care and provide support for every stage of your shopping experience.

Response time

We reply during normal business hours, Monday to Friday. Messages received outside business hours will be answered on the next working day.

We are always happy to receive your message and answer your questions. Please contact us through the channel that is most convenient for you, and our team will get back to you as soon as possible.

Contact Us

Thank you for visiting HX Doll.

Our customer support team is available to assist with product questions, orders, pre-orders, shipping, returns, refunds, billing, and after-sales support.

Customer Support

Email:
369038452@qq.com
hxdoll2026@gmail.com

Website:
hxdoll.store

For faster assistance, please include your order number in your message when contacting us about an existing order.

Order Support

We can assist with:

Order status
Product questions
Pre-order status
California warehouse inventory
Sea-freight inventory updates
Shipping and tracking
Address corrections before fulfillment
Damaged or defective products
Incorrect items
Return requests
Refund questions
Payment and billing questions

Pre-Order Support

Some products may be available for purchase while inventory is still traveling by sea freight to our California warehouse.

If your purchase is a pre-order, please include your order number when requesting an inventory or shipping update.

Pre-order arrival dates are estimates and may change due to international transportation, port, customs, warehouse, or carrier conditions.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 calendar days after delivery.

Please provide:

Order number
Description of the issue
Clear photographs
Packaging photographs
Shipping-label photograph where relevant
Video if useful to demonstrate the problem

Please retain the item and all original packaging until we complete our review.

Returns

Do not return products without authorization.

For approved returns, our support team will provide the appropriate return instructions and authorized return address.

HX Doll does not publish a general return address. Please do not send a return to our registered business address, California warehouse, or an address shown on a previous shipping label unless our customer support team has specifically authorized that address for your return.

Please review our Refund & Return Policy before requesting a return.

Privacy

We understand the private nature of the products sold through HX Doll and aim to handle customer communications and order information discreetly.

For privacy-related requests, please contact:
369038452@qq.com
hxdoll2026@gmail.com

Business Information

Trading Name: HX Doll

Website: hxdoll.store

Legal Entity: HONG KONG HUANLIN INTERNATIONAL TRADING LIMITED

Registered Business Address:
Room A5, 7/F, Astoria Building, No. 34 Ashley Road, Tsim Sha Tsui, Hong Kong

U.S. Fulfillment:
Eligible in-stock U.S. inventory may be fulfilled from our California warehouse.

Please note that this does not mean every product listed on our website is physically located in California at the time of purchase. Products marked as pre-order, pre-sale, incoming stock, or backorder may still be in production or international transit.